Returns & Exchanges

All defined terms used below shall have the meanings set forth in our Terms and Conditions.
 

ORDER CANCELLATIONS

Orders that you submit online are processed immediately and may not be cancelled.  You need to wait until you receive the merchandise in order to return it.

RETURNS

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery.  To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods:  discounted or final sale items, gift cards, and worn or damaged goods.  These items are not eligible for return, refund or exchange.

SHIPPING

To initiate a return, please email us at business@sinesiakarol.com.  We require a receipt or proof of purchase to accompany your return
All returned merchandise should be sent to us at:

Sinesia Karol
Attn: RETURNS (Order #­­­­_____)
77 Rumford Avenue, suite 8
Waltham, MA 02453

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item.  Shipping costs are non-refundable.  If you receive a refund, the cost of any returned shipping will be deducted from your refund.  You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

REFUNDS AND EXCHANGES

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time:  an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

We only replace items if they are defective or damaged upon arrival.  If you need to make an exchange for such items, please send an email to business@sinesiakarol.com and We will reply with instructions on how to proceed.

LATE OR MISSING REFUNDS (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at business@sinesiakarol.com

GENERAL

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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